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Software Engineering

GBP30000 - GBP40000 per annum

Job Ref: 32143_1630945639

IT and Infrastructure

Software and Electronics

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Software Support Engineer

Software Support Engineer

£30,000 – £40,000

Birmingham, Redditch, Worcester, Solihull, Royal Leamington Spa

We are looking for a Software Support Engineer to provide technical assistance to customers for bespoke software.

You must have experience supporting bespoke software, SQL/Java skills and a passion for customer service. You will love to problem solve, manage client expectations and go the extra mile.

You will be the first point of call to customers with an issue. You will triage, fix if possible, if not you will escalate to the development team and manage the process through to completing and closing the ticket. This is a customer-facing role, which requires daily interaction with customers typically over phone, by email and face to face

Duties will include;

  • Provide remote software application support for customer sites across the UK
  • Able to handle software incidents, conduct detailed problem analysis to find root cause of repeat incidents
  • Contribute to in-depth functional testing for project implementation and enhancements
  • Participate in commissioning and training at customer sites as required
  • Manage monthly incident meetings with client

The following skills would be an advantage but are not essential

  • Strong customer relationship management experience
  • Good knowledge of SQL (T-SQL/PL-SQL)
  • Understanding of ITIL framework, Java EE programming language
  • Comfortable with Linux operating system, knowledge of Unix scripting will be an advantage
  • Excellent verbal and written communication skills
  • Excellent incident management skills which involve performing in-depth analysis of issue resolution
  • Willingness to travel to customer sites if required


This role offers;

  • A great working environment
  • Working with advanced technologies
  • Future-oriented projects with leading brands
  • Hands on training & skills development
  • Domestic and international career opportunities.

Due to our high vacancy response rates unfortunately, we are not able to reply to all applicants. If you have not had feedback from our consultants within 14 days, please accept that your application has not been successful.

Cartisian Technical Recruitment are a specialist recruitment agency sourcing engineers for Automation, Scientific Technologies, Automotive, General Engineering & Manufacturing sectors.