Customer Account Specialist

Customer Account Specialist

Crawley, West Sussex

Salary £25,000 – £29,000

Our client is headquartered in Crawley, West Sussex and is looking for a Customer Account Specialist to join them on a permanent basis.

Key skills & experience required for the Customer Account Specialist:

• Acting as first point of contact for all Customer Account enquiries and orders received via phone and email, in a timely and professional manner.
• Processing sales/service orders with accuracy and efficiency ensuring proper configuration, pricing and delivery scheduling from initial enquiry, order intake, order fulfilment, shipment through to invoice.
• Taking ownership for the entire life cycle of the order and act as liaison between Engineering, Production, Service and Accounts departments.
• Keeping updated with the full product range.
• Preparation of sales quotations
• Reviewing factory confirmed despatch dates against requested despatch date and take appropriate action to align the dates as closely as possible.
• Preparing all necessary trade / export / import documents according to the applicable commercial laws and regulations and ensuring freight is booked to customer requirements.

The Ideal Candidate for the position of Customer Account Specialist will have:

• Previous experience of order processing skills and exporting overseas
• An education with a technical, science or engineering background.
• Intermediate to advanced level in Microsoft Office.
• Experience of an MRP / ERP system
• Bi-lingual – offering a foreign language especially in Japanese.

Benefits include

Monday to Friday: 08:45 – 17:15

25 days holiday

Pension, Healthcare, Life Assurance

To apply for this Customer Account Specialist vacancy please apply via the link below.

Cartisian Technical Recruitment are a specialist recruitment agency sourcing engineers for Automation, Scientific Technologies, Automotive, General Engineering & Manufacturing sectors.

UK office: Central Boulevard, Blythe Valley Business Park, Solihull, Birmingham, UK.

Continental Europe office: River Garden, Rohanske Nabrezi, Prague, CZ